NH Collection Plaza Santiago

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NH Collection Plaza Santiago, General view

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NH Collection Plaza Santiago, Restaurant

NH Collection Plaza Santiago, Conferences

About the hotel

The NH Collection Plaza Santiago sits in the financial heart of Chile's capital city and across the road from Constanera Center, the largest shopping mall in South America. There are plenty of top-quality restaurants along nearby Isidora Goyenechea, while Trader's Bar is the perfect place to relax after a long day with its happy hour buffet and great selection of local wines. Arrive in style at our heliport on the top of the building and stay in our romantic Royal Suite with Jacuzzi, a favorite with honeymoon couples. The NH Collection Plaza Santiago is also close to the luxurious boutiques of Nueva Constanera and Alonso de Córdova, and the hotel's amenities offer a great way to unwind after a day's shopping. The pool is free to hotel guests. We have 159 comfortable, air-conditioned rooms with free Wi-Fi and extra space for work or meetings. You can enjoy wonderful mountain views from rooms on the higher floors. Our 9 fully-equipped rooms can host meetings, video conferencing and events for up to 200 people.

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Popularity

8.8

Very good

General

5624

Tripadvisor 9/10

2400

Booking 8.5/10

2258

Expedia 8.8/10

966

Main services

Wi-fi

Car park

Total number of rooms

Wheelchair-accessible

24-hour reception

Included services

Wi-fi

Non-included services

Car park

* Some services may carry an extra charge.

Guest reviews

8.8/10 Very good

Cleanliness9/10

Staff and Service8.6/10

Amenities8.4/10

Property conditions and facilities8.6/10

Location9.4/10

Neighborhood9.4/10

6 / 10

Jasmine

Not what I expected from a 5 star hotel, was somewhat run down in the room and dirty. The room was spacious though. Service wasn’t that inviting or friendly. The lobby was nice. They said they charge $15 an hour for early check in but they said they didn’t have a room ready until 3PM, they didn’t seem busy AT ALL so we were skeptical about that. We went during off season too and I doubt they were booked to capacity because we barely saw anyone there. Our flight arrived at 5AM and couldn’t check in by 3PM but they let us leave our luggage there. We were pregnant and with a toddler. Overall was okay but would book a different hotel next time.

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18 May 2025

8 / 10

Carlos

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17 Apr 2025

6 / 10

Kevin

The room was ok, showing a bit of wear and age. The big window was nice. Check-in wasn't great, I had to wait until exactly 3 pm to check into my room, even though the room was likely ready beforehand. When I asked about Expedia Gold and VIP benefits the staff looked at me like I was from a different planet. Location is good, but there are better, more friendly hotels nearby.

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9 Apr 2025

10 / 10

BENJAMIN

Great location, next to the shopping center, next to a great fum, next to great restaurants, and in walking distance to San Cristobal park for walking and jogging.

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28 Mar 2025

Information about the area

Providencia, Chile

With a stay at NH Collection Plaza Santiago in Santiago (Providencia), you'll be steps from Costanera Center and 12 minutes by foot from Drugstore. This luxury hotel is 3.6 mi (5.8 km) from Plaza de Armas and 3.6 mi (5.9 km) from Santiago Town Square.

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What’s nearby

Costanera Center - 0.2 km / 0.1 mi
Gran Torre Santiago - 0.2 km / 0.1 mi
Apoquindo - 0.5 km / 0.3 mi
Sculpture Park - 0.8 km / 0.5 mi
Drugstore - 1 km / 0.6 mi
Santiago Cable Car: Oasis Station - 1.1 km / 0.7 mi

Getting around

(SCL) Santiago, Arturo Merino Benitez Intl, CL - 16.99 km

About accommodation

General

Air conditioning
Soundproof rooms
Heating
Elevator
Safe
Smoke-free property
Pet friendly
Non-smoking rooms
Facilities for disabled guests
Wifi in all areas

Safety & security

Fire extinguishers
CCTV in common areas
Smoke alarms
Key card access

Activities

Fitness center
Indoor pool (year-round)
Indoor pool
Fitness

Services

Valet parking
Room service
Ironing service
Airport shuttle (additional charge)
Dry cleaning
Tour desk
Daily housekeeping
Meeting/Banquet facilities
Baggage storage
Car rental
Business center
Express check-in/out
Concierge
24-hour front desk
Airport shuttle
Laundry

Safety features

Face masks for guests available
Hand sanitizer in guest accommodation and common areas
Staff follow all safety protocols as directed by local authorities
First aid kits available
Shared stationery (e.g. printed menus, magazines, pens, paper) removed

Physical distancing

Mobile app for room service
Physical distancing rules followed

Food & Drink

Restaurant
Bar
Breakfast in the room
Fruit
Special diet meals (on request)
Wine/Champagne

Cleanliness & disinfection

Use of cleaning chemicals that are effective against coronavirus
Linens, towels, and laundry washed in accordance with local authority guidelines
Guest accommodation disinfected between stays
Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

All plates, cutlery, glasses, and other tableware sanitized
Food can be delivered to guest accommodation
Delivered food covered securely

Internet

Internet
Wifi
Free Wifi

Parking

Private Parking
Parking garage
Free parking
Parking
Parking on site

Accessibility

Raised toilet
Wheelchair accessible
Toilet with grab rails

Pool and Spa

Rooftop pool
Swimming pool

Transportation

Airport pickup
Airport drop-off

Languages

English
Español
Português

About the rooms

The accommodation has 166 rooms:

Bedroom

Linens
Wardrobe or closet

General

Air conditioning
Trash cans
Soundproof
Hardwood or parquet floors
Heating
Fire extinguisher
Hypoallergenic
Safe
Smoke Alarm
Key card access
Laptop safe

Accessibility

Accessible by elevator
Upper floors accessible by elevator

Services

Wake-up service

Room Amenities

Clothes rack
Hypoallergenic pillow

Bathroom

Body soap
Free toiletries
Conditioner
Toilet paper
Hairdryer
Bathrobe
Shampoo
Shower cap
Shower
Towels
Private bathroom

Media & Technology

TV
Telephone
Cable channels
Flat-screen TV

Physical distancing

Single-room AC for guest accommodation

Food & Drink

Tea/Coffee maker
Minibar
Bottle of water

Kitchen

Coffee machine
Electric kettle

View

City view
Garden view
View

Living Area

Sofa
Desk
Sitting area

*Some services may only be available in specific rooms or upon request.

About the pools

The accommodation has 1 pool:

Location

Indoor

Access

Adults only

Cost

Free

Restaurants

A Bras

Access for guests and visitors
Reservation required

About parking

The accommodation offers 1 parking option:

Parking type

Private

Location

On-site

Reservation

No reservation needed

Cost

Free

Internet

Coverage

Entire property

Connection type

Wi-Fi

Price

Free

Policies

Check-in

Checkin from 15:00 to 16:00
Minimum age for check-in: 18 years old

Check-out

Checkout from 06:00 to 12:00

Pets

Maximum number of pets per room 2 Pet max weight (per pet) in lb is 55 Only dogs and cats are allowed Pet max weight (per pet) in kg is 25 Service animals are allowed Service animals are exempt from fees/restrictions Pets allowed

Children

Children of any age are welcome.

Extra beds

Extra beds is not available at this property. Cots are not available at this property.

Special check-in instructions

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional fees

Fee for buffet breakfast: approximately USD 13 to 32 per person
Airport shuttle fee: USD 60000 per vehicle (roundtrip)
Pet fee: USD 35 per accommodation, per night
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Other details

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests planning to check in with a pet must provide the pet's health certificate at check-in.

Pool access available from 9:00 AM to 8:00 PM.
Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Cashless payment methods are available for all transactions.
Contactless check-in and contactless check-out are available.

*The information provided about this accommodation is for informational purposes and has been supplied by the provider. It may be subject to change. We recommend verifying it directly with the accommodation.